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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Coleen Klein

October 10, 2025

5  out of  5
rating by Coleen Klein
"Great customer service! I got all the answers I needed in a quick phone call to the office. Thanks Neala"
We responded:
"Thank you for your 5-star review, Coleen! We are happy to hear that you had a positive experience with our office and got your questions answered. Let us know if you need anything else in the future!"
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Jen Gooch

October 8, 2025

5  out of  5
rating by Jen Gooch
"Have had our home and autos insured through this State Farm office for many years. Everyone is knowledgeable, helpful, and available. The customer service is wonderful. Recently, i have had the pleasure of receiving help from Neala. She is friendly, knowledgeable, efficient and thorough. She helped us get our mortgage insurance corrected and it was very appreciated. Definitely would recommend this State Farm office."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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jerome houston

October 6, 2025

5  out of  5
rating by jerome houston
"Neala saved me a lot of money. Keep up the good work"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Marsha Schlesinger

October 4, 2025

5  out of  5
rating by Marsha Schlesinger
"I've had State Farm for a while now, and Neala at Nick Raetz helped me with a claim recently. So easy. And such a quick fix!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Hollie Anderson

October 2, 2025

5  out of  5
rating by Hollie Anderson
"Neala was amazing! She helped me save lots of $$$"
We responded:
"We appreciate your review, Hollie! We are delighted to know you had a great experience with Neala. If you ever need any assistance in the future, please just let us know!"
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Abigail Zurliene

September 30, 2025

5  out of  5
rating by Abigail Zurliene
"Neala was extremely helpful and made the process very easy!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Matt Stallons

September 16, 2025

5  out of  5
rating by Matt Stallons
"Neala was great to work with. Very knowledgeable. Quickly added an additional car to my policy and answered every question I had."
We responded:
"Thank you for taking the time to share your thoughts! We’re happy to hear that Neala was able to quickly and thoroughly assist you with your needs. If you ever have any questions or need assistance, we’re here to help!"
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Liz McCann

September 9, 2025

5  out of  5
rating by Liz McCann
"I am so thankful for Neala at Nick Raetz’ State Farm office! She is so easy to work with! Everyone there offers quick and reliable services!! They make me feel as if I am their only customer with the attentiveness I receive. It’s great to talk directly to a person too! Thanks guys!!"
We responded:
"Liz thank you so much for the kind words! We appreciate the review! "
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Alanna Boothby

September 9, 2025

5  out of  5
rating by Alanna Boothby
"Neala was a pleasure to talk too & work with!"
We responded:
"Thank you for your review, Alanna! We are so pleased to hear that you've had a great experience with our office. Please let us know if you need anything in the future!"
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Tonya Rodgers

September 8, 2025

5  out of  5
rating by Tonya Rodgers
"Neala always gives the best service!"
We responded:
"Thank you for your 5-star review, Tonya! We're so happy to hear about your great experience with Neala. She is a great asset to our team!"
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Peggy Blair

September 4, 2025

5  out of  5
rating by Peggy Blair
"Accurate, polite, knowledgeable, pleasant in every aspect"
We responded:
"Peggy, thank you so much for the kind words! We are delighted to know you had a great experience with our office. If you ever need any assistance in the future, please don’t hesitate to reach out, as we're happy to help!"
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Sharon Maynard

April 21, 2025

5  out of  5
rating by Sharon Maynard
"Dealing with a total loss on a vehicle, these guys have made the process very easy! I had some issues with the claims department and a phone call to Nick's office got everything straightened out! Also getting my new vehicle set up and insured was as simple as an email and done. I highly recommend Nick Raetz and his crew, Sierra and Josh! Thank you so much! Sharon M."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Nick, Sierra, and Josh were able to make the process of dealing with your total loss smooth and straightforward. Your recommendation means a lot to us, and we appreciate your trust in our team. If you need anything else in the future, please don’t hesitate to reach out."
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Judith Evans

March 10, 2025

5  out of  5
rating by Judith Evans
"Since I've never met you in person it's hard to comment. I like the price. So far I am very satisfied."
We responded:
"Hi Judith! Thank you so much for taking the time to review our State Farm office. We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tracy Holtgrave

October 23, 2024

5  out of  5
rating by Tracy Holtgrave
"Nick and his team are great to work with. Nick takes his time discussing options with policies and never rushes you. The team is professional, polite, and helpful! Recommend this office for your insurance needs!"
We responded:
"Thank you for your 5-star review, Tracy! Providing excellent customer service and taking the time to discuss options is what we strive for. Your recommendation means a lot to us, and we look forward to continuing to assist you with your insurance needs!"
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Kylie Sullivan

July 31, 2024

5  out of  5
rating by Kylie Sullivan
"Always so helpful and just a simple phone call a day!! Josh and Nick are the best and super easy to work with!"
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Greg Krause

July 17, 2024

5  out of  5
rating by Greg Krause
"Very professional and courteous staff. Arthur was very helpful during the claims process."
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Benjamin Gehrs

June 8, 2024

5  out of  5
rating by Benjamin Gehrs
"I was transferred after my last agent retired. All the people in the office are so nice and helpful. They actually care about their customers. Nick himself even takes the time to review my policies. Couldn’t be happier with the move."
We responded:
"Thank you so much Ben for taking the time to leave us a 5-star review! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our insurance services. At Nick Raetz State Farm, we prioritize exceptional customer service, and we are delighted to know that we met your expectations. Our team is dedicated to ensuring that all your insurance needs are met, and it's wonderful to hear that we were able to assist you effectively. We look forward to continuing to serve you and provide you with the best insurance solutions for your needs. If you have any further questions or require assistance, please do not hesitate to reach out to our customer service team. We are always here to help. Once again, thank you for choosing Nick Raetz State Farm in Trenton, IL. Your satisfaction is our top priority, and we truly value your business."
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Blake Tyler

May 2, 2024

5  out of  5
rating by Blake Tyler
"I cannot speak highly enough about my experience with Nick and his State Farm team. They are incredibly professional, knowledgeable and responsive in regards to all things related to my account. Specifically, Arty’s customer service goes above and beyond. He’s been there to answer any questions I’ve had with full transparency and takes the time to explain my coverage and my options. Overall, I highly recommend them to anyone in search of reliable insurance coverage."
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Shari Truett

March 4, 2024

4  out of  5
rating by Shari Truett
"They all are very nice"
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K Wilhelm

September 25, 2023

5  out of  5
rating by K Wilhelm
"Very helpful and courteous staff."
We responded:
"Thanks for the review! Greatly appreciate it!"
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Amy Faitz

March 1, 2023

5  out of  5
rating by Amy Faitz
"Shout out to April and Nick at State Farm in Trenton. My car started leaking coolant last week while I was in St. Louis. When I called the State Farm office, not only did they check my towing coverage, they also gave me the names and numbers of three towing companies in and around Trenton. So grateful for their help!"
We responded:
"Amy thank you so much for the kind words! We greatly appreciate your business! "
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Mackenzie Sullivan

February 3, 2023

5  out of  5
rating by Mackenzie Sullivan
"We’ve used Nick for all of our insurance needs. Him and his team are incredibly nice and helpful! I didn’t know anything about insurance but Nick made it easy to understand. 10/10 I would recommend Nick Raetz!"
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Alex Vartanian

January 10, 2023

5  out of  5
rating by Alex Vartanian
"Switching over has never been easier. Art was awesome. He was able to answer all of my questions and had me set up in no time! Very happy that I made the change."
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Timothy Timmermann

January 9, 2023

5  out of  5
rating by Timothy Timmermann
"Sam is great to work with! Very helpful and jumps right on any issue or questions. Best I’ve ever dealt with!"
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Richard Kapp

January 6, 2023

5  out of  5
rating by Richard Kapp
"A+ Customer Service. Great team of associates. Arty is my primary point of contact and his knowledge of the industry is second to none. Could not be more pleased with my decision to switch to State Farm for home, auto, and recreational vehicle insurance! Honest people that are happy to serve."